Frequently Asked Questions


What kind of things can Zumi help me with?

Great question! Zumi was created to be the Friendliest Customer Support in the world. We can help you with any technical support request for your Xfinity devices and services. We have a partnership with Comcast and can work directly with you and Comcast engineers to solve problems. We have all been in the technical support industry for many years and know how frustrating it can be to work with technical support. Things we can do include:

  • Troubleshooting internet connections

  • Troubleshooting cable box issues

  • Help login to Netflix, Peacock TV, and other services

  • Understand different channels and Comcast services

  • Make you smile ☺.

How Much Does Zumi Cost?

Joining the Zumi family is as simple as ever! We wanted to make great support accessible and SIMPLE! That’s why we have two pricing models:

  • Annual = $83.99 ($6.99/mo)

  • Monthly = $12.99

Who Are You?

Zumi was built with love in Chicago, Illinois. All of our team members are veterans of the technology, automation, and customer support industries. We are also pretty cool people too!

Can I Cancel My Membership?

Yes…but that will make us cry. We have no long-term obligations. Simply cancel your annual or monthly membership at any time and your membership will not renew.